Privacy Policy

1. Introduction

Capel ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our conveyancing platform and related services.

We are a data controller under the General Data Protection Regulation (GDPR) and Irish data protection law. Our registered address is Dublin, Ireland.

2. Information We Collect

Information you provide

• Account information (name, email, firm name, contact details)
• Documents uploaded to our platform for analysis
• Transaction and matter information you enter
• Communications with our support team
• Payment and billing information

Information collected automatically

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage data (features used, time spent)
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process and analyse documents using our AI technology
• Send you service-related communications
• Provide customer support
• Improve and develop our platform
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Legal Basis for Processing

Under GDPR, we process your data based on:

• Contract: Processing necessary to provide our services to you
• Legitimate interests: Improving our services, security, and fraud prevention
• Legal obligation: Compliance with applicable laws
• Consent: Where you have given explicit consent (e.g., marketing communications)

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: Cloud hosting (AWS Ireland), payment processors, analytics providers
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger or acquisition

All service providers are bound by data processing agreements and must meet our security standards.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account closure, we retain data for up to 7 years as required for legal and regulatory compliance, after which it is securely deleted.

7. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Restriction: Limit how we use your data
• Objection: Object to certain processing
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at finn@usecapel.com.

8. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, regular security audits, and employee training. See our Security page for more details.

9. International Transfers

Your data is stored in Ireland (AWS Dublin). We do not transfer data outside the European Economic Area. If this changes, we will ensure appropriate safeguards are in place.

10. Cookies

We use essential cookies for platform functionality and optional analytics cookies to understand usage. You can manage cookie preferences through your browser settings.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or through the platform. Continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or to exercise your rights:

Email: finn@usecapel.com
Address: Capel Legal Technology Ltd, Dublin, Ireland

You also have the right to lodge a complaint with the Data Protection Commission (www.dataprotection.ie).